Privacy Policy

Last Updated: January 15, 2025

Welcome to Tylqenor Arena. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our gaming community services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our platform
• Participate in gaming activities, quizzes, polls, and tournaments
• Subscribe to our newsletters or promotional communications
• Contact us through our contact forms or support channels
• Engage with our community features and social interactions

This information may include:

• Full name and username
• Email address
• Phone number (optional)
• Country and region information
• Gaming preferences and interests
• Profile information and avatars
• Payment information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and browsing behavior

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery and Improvement

• Provide, operate, and maintain our gaming platform and services
• Process your registrations and manage user accounts
• Enable participation in quizzes, polls, tournaments, and community events
• Display leaderboards and track gaming achievements
• Improve and optimize our website functionality and user experience
• Develop new features, products, and services

2.2 Communication

• Send you important updates about our services
• Respond to your inquiries and provide customer support
• Send newsletters, promotional materials, and marketing communications (with your consent)
• Notify you about tournaments, events, and community activities
• Send administrative information and policy updates

2.3 Analytics and Research

• Analyze user behavior and preferences to improve our services
• Conduct research and statistical analysis
• Monitor and analyze trends, usage, and activities
• Measure the effectiveness of our marketing campaigns

2.4 Security and Compliance

• Detect, prevent, and address technical issues and security threats
• Protect against fraudulent, unauthorized, or illegal activity
• Enforce our Terms and Conditions
• Comply with legal obligations and regulatory requirements

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Contract: Processing necessary to fulfill our contractual obligations to you
• Legal Obligation: When required to comply with legal requirements
• Legitimate Interests: For our legitimate business interests, provided they don't override your rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and storage providers
• Payment processors
• Email service providers
• Analytics platforms (Google Analytics, Facebook Pixel)
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Legal processes, subpoenas, or court orders
• Requests from government authorities
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

4.3 Business Transfers

If Tylqenor Arena is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share information with third parties when you have given explicit consent for such sharing.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Account information: Duration of account activity plus 3 years
• Transaction records: 7 years (for legal and accounting purposes)
• Marketing communications: Until you unsubscribe or withdraw consent
• Support tickets: 2 years after resolution

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format

6.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your profile and account settings

6.3 Deletion

• Request deletion of your personal information (subject to legal obligations)
• Close your account permanently

6.4 Objection and Restriction

• Object to certain processing activities
• Request restriction of processing in specific circumstances

6.5 Marketing Communications

• Opt-out of marketing emails using the unsubscribe link
• Manage communication preferences in your account settings

6.6 Cookie Preferences

• Manage cookie settings through our cookie banner
• Control cookies through your browser settings

To exercise these rights, please contact us using the information provided below.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure server infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Tylqenor Arena operates globally. Your information may be transferred to and processed in countries other than your country of residence, including Spain and other European Union member states. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection levels
• Privacy Shield certification (where applicable)

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16 without parental consent, we will take steps to delete that information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our platform

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the information above. We will respond to your inquiry within 30 days.

13. Data Protection Authority

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

14. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information to third parties.

15. Consent

By using Tylqenor Arena's website and services, you consent to the collection, use, and processing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

Thank you for trusting Tylqenor Arena with your information. We are committed to protecting your privacy and providing a safe, enjoyable gaming experience.

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