Refund Policy

Last Updated: January 15, 2025

At Tylqenor Arena, we strive to provide exceptional gaming experiences and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our platform. Please read this policy carefully before making any purchases.

1. General Refund Principles

Tylqenor Arena is committed to fair and transparent refund practices. Our refund eligibility depends on several factors including:

• Type of product or service purchased
• Time elapsed since purchase
• Whether the product has been used or accessed
• Reason for refund request
• Compliance with our Terms and Conditions

2. Refund Eligibility by Product Type

2.1 Subscription Services

Monthly Subscriptions:

• Refunds available within 48 hours of initial purchase if no premium features have been accessed
• Pro-rated refunds may be issued for technical issues preventing service access
• Renewal charges can be refunded if cancellation was submitted before renewal date but processing error occurred
• No refunds for partial month usage after the 48-hour period

Annual Subscriptions:

• 14-day money-back guarantee if premium features have not been substantially used
• Pro-rated refunds for the unused portion may be considered for exceptional circumstances
• Technical issues preventing service access for more than 7 consecutive days may qualify for partial refund
• Account suspension due to Terms violations voids refund eligibility

2.2 Virtual Items and In-Game Purchases

Virtual items include in-game currency, cosmetic items, power-ups, and other digital goods.

Eligible for Refund:

• Accidental duplicate purchases reported within 24 hours
• Technical errors resulting in item not being delivered to your account
• Unauthorized purchases (subject to verification and fraud prevention checks)
• Purchases made by minors without parental consent (verification required)

NOT Eligible for Refund:

• Virtual items that have been used, consumed, or traded
• Items purchased more than 48 hours ago (except for technical issues)
• Buyer's remorse or change of mind
• Items whose value has changed due to game updates
• Promotional or discounted items clearly marked as non-refundable

2.3 Tournament Entry Fees

Refund Conditions:

• Full refund if tournament is cancelled by Tylqenor Arena
• Full refund if requested at least 24 hours before tournament start time
• 50% refund if requested between 24 hours and 2 hours before start time
• No refund within 2 hours of tournament start
• No refund after tournament has begun, regardless of participation
• Technical issues preventing participation may qualify for refund (case-by-case basis)

2.4 Premium Features and Add-Ons

One-time purchases of premium features, themes, or customization options:

• 7-day refund period if feature has not been activated or used
• Refunds for defective features or those not functioning as described
• No refunds after feature activation or customization application
• Bundle purchases refunded only if entire bundle is unused

3. Non-Refundable Items and Services

The following are explicitly non-refundable under all circumstances:

• Gift cards and promotional credit
• Completed tournament prizes or winnings
• Services fully rendered (completed quizzes, accessed content)
• Items clearly marked as "Final Sale" or "Non-Refundable" at time of purchase
• Purchases made through third-party platforms (subject to their refund policies)
• Custom or personalized content created upon request
• Account boosts or ranking services that have been applied

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Email our support team at [email protected] or use the contact form on our website
2. Provide Information:
   • Your account username and registered email address
   • Transaction ID or receipt number
   • Date of purchase
   • Item or service purchased
   • Detailed reason for refund request
   • Supporting documentation (if applicable)
3. Subject Line: Use "Refund Request - [Transaction ID]" for faster processing
4. Wait for Response: Our team will review and respond within 3-5 business days

4.2 Review and Verification

Upon receiving your refund request, we will:

• Verify your account and purchase details
• Confirm eligibility based on this policy
• Check for usage or consumption of purchased items
• Review any supporting documentation provided
• Investigate technical issues if claimed

4.3 Processing Time

Refund Type	Processing Time	Refund Method
Credit/Debit Card	5-10 business days	Original payment method
PayPal	3-5 business days	PayPal account
Platform Credit	24-48 hours	Tylqenor Arena account balance
Bank Transfer	7-14 business days	Bank account (fees may apply)

Note: Processing times begin after refund approval, not from the initial request date.

5. Special Circumstances

5.1 Technical Issues

If you experience technical problems preventing you from using purchased services:

• Contact support immediately with detailed description of the issue
• Allow our technical team reasonable time to resolve the problem (typically 48-72 hours)
• Refunds issued only if issue cannot be resolved and significantly impacts service usability
• Partial refunds may be offered for temporary disruptions

5.2 Unauthorized Purchases

For suspected unauthorized or fraudulent transactions:

• Report immediately to prevent further unauthorized activity
• Provide evidence of unauthorized access (changed passwords, unknown activity)
• Cooperate with our fraud investigation team
• Refunds issued after verification and security review
• Account may be temporarily suspended during investigation

5.3 Minors and Parental Consent

Purchases made by minors without parental authorization:

• Parent/guardian must contact us with proof of relationship and lack of consent
• Provide details of the unauthorized purchases
• Account may be subject to restrictions or closure
• Refunds considered on case-by-case basis
• Parental controls and purchase limits will be implemented

5.4 Account Termination

Refund eligibility in case of account termination:

• Voluntary Closure: No refunds for unused subscription time or virtual items
• Terms Violation: All purchases forfeited; no refunds issued
• Our Initiative: Pro-rated refunds for unused subscription time (if not terminated for cause)

6. EU Consumer Rights

For users in the European Union, additional consumer protection rights apply:

6.1 14-Day Cooling-Off Period

EU consumers have the right to cancel purchases within 14 days of purchase without providing a reason, subject to these conditions:

• Right applies to most digital content purchases
• Right waived for digital content if delivery has begun with your consent
• Physical goods (merchandise) retain full cooling-off rights
• Must be requested within 14 calendar days

6.2 Digital Content and Services

By purchasing digital content on Tylqenor Arena, you acknowledge and agree that:

• Delivery and access to digital content begins immediately upon purchase confirmation
• You expressly consent to immediate delivery, waiving the 14-day withdrawal right
• This waiver complies with EU Consumer Rights Directive requirements

7. Refund Methods

7.1 Original Payment Method

Refunds are typically issued to your original payment method:

• Credit/debit card refunds appear as credits on your statement
• Digital wallet refunds returned to the same wallet
• Bank transfer refunds sent to the originating account

7.2 Platform Credit Alternative

In some cases, we may offer Tylqenor Arena account credit as an alternative:

• Often processed faster than traditional refunds
• May include bonus credit as goodwill gesture
• Non-expiring and usable for any platform purchases
• Optional - you can request refund to original payment method instead

8. Chargebacks and Disputes

8.1 Before Filing a Chargeback

We strongly encourage contacting us before initiating a chargeback with your payment provider:

• Most issues can be resolved quickly through our support team
• Chargebacks can result in account suspension or closure
• Chargebacks may incur fees that we're entitled to recover
• Chargeback disputes can damage your payment account standing

8.2 Chargeback Consequences

If a chargeback is filed:

• Your account will be immediately suspended pending resolution
• All virtual items and benefits will be revoked
• If chargeback is found unjustified, account remains permanently closed
• You may be liable for chargeback fees and legal costs
• Reinstatement considered only if chargeback is withdrawn

9. Promotional Offers and Discounts

Special considerations for promotional purchases:

• Items purchased during sales/promotions may have modified refund terms
• Bundle discounts: individual items cannot be refunded separately
• Flash sale items: typically final sale unless defective
• Referral bonuses and rewards are non-refundable
• Seasonal event items follow standard refund policies unless otherwise noted

10. Exceptions and Discretion

Tylqenor Arena reserves the right to:

• Make exceptions to this policy on a case-by-case basis
• Offer alternative compensation (platform credit, extended subscription) instead of refunds
• Refuse refunds for suspected abuse or fraud
• Modify refund terms for specific promotions or products
• Request additional information or documentation before processing refunds

All refund decisions are made at Tylqenor Arena's sole discretion and are final.

11. Contact Information for Refunds

For refund requests, questions, or concerns:

When contacting us, please include:

• Your full name and account email
• Transaction ID and purchase date
• Clear description of the issue
• Desired resolution (refund, credit, replacement)

12. Policy Updates

This Refund Policy may be updated periodically. When changes occur:

• Updated policy will be posted on our website
• "Last Updated" date will be revised
• Material changes will be communicated via email
• Continued use of services implies acceptance of updated policy
• Previous versions available upon request

13. Governing Law

This Refund Policy is governed by the laws of Spain. For EU consumers, mandatory consumer protection laws of your country of residence also apply where they provide greater protection.

14. Final Notes

We value your trust in Tylqenor Arena and strive to handle all refund requests fairly and efficiently. Our goal is your satisfaction and continued enjoyment of our gaming community.

Thank you for gaming with Tylqenor Arena!

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